# Account Deletion #### **Checkmate Live Account Deletion Policy** **1. Introduction** Checkmate Live respects user privacy and complies with the **Privacy Act 1988 (Cth)**, the **Australian Privacy Principles (APPs)**, and related global standards. This Account Deletion Policy explains how personal information (PI) is managed when users request account deletion, as well as when certain data may be retained for compliance, legal, and operational purposes. **2. Requesting Account Deletion** Users can request account deletion at any time by following the in-platform instructions or by contacting our Support team at ****.\ \ Users who delete their accounts are not permitted to create new accounts using the same credentials, IP address, or linked payment methods to bypass fair play enforcement. **3. Scope of Deletion** Upon a valid deletion request, we will remove all **Personally Identifiable Information (PII)** that directly identifies the user, including but not limited to: * Name * Email Address * Payment Information * Profile Images * Non-required Communication Logs However, certain identifiers and information related to **FIDE ID**, **Federation ID**, and **game history** may be retained for integrity purposes (see "Justification for Retention" below). **Retention of Game History & Leaderboard Data:**\ Checkmate Live retains game history, leaderboard standings, and match results indefinitely for historical accuracy, integrity enforcement, and tournament record-keeping. **Account deletion does not remove a user's past participation or match results from public leaderboards or tournament archives.** **4. Participation in Prize Tournaments and Regulatory Requirements** If a user has participated in prize tournaments, certain records may be kept to comply with the following legal obligations: * **Australian state/territory gaming and wagering laws** * **The Competition and Consumer Act 2010 (Cth)** and **Australian Consumer Law** * **Taxation and financial record-keeping requirements** * **International regulations** applicable where events are hosted Only the data necessary for these obligations is retained, and it will be securely disposed of or de-identified after the legally mandated period. **5. Justification for Retention** Certain data will be retained for legal, regulatory, and operational purposes: * **Federation Identifiers and Event Results**: To preserve historical records and maintain fairness in competitive contexts. * **Integrity of Platform**: For enforcing fair play and preventing violations by retaining minimal non-PII data (e.g., hashed identifiers). * **Compliance with Legal and Regulatory Obligations**: Including financial records, tax reporting, and anti-money laundering (AML) and counter-terrorism financing (CTF) compliance. **6. Enforcement of Bans and Platform Integrity** Minimal non-PII data (e.g., hashed identifiers) may be retained to: * Enforce bans * Prevent previously banned users from rejoining This practice is consistent with industry standards and is done to maintain the integrity of the platform. **7. Legal and Regulatory Compliance** Certain data may be retained for the following compliance purposes: * **Taxation**: Retention of transaction records and billing information for reporting and auditing purposes. * **Anti-Money Laundering (AML)** and **Counter-Terrorism Financing (CTF)** regulations: Retention of financial records, KYC data (such as proof of identity and wallet addresses), and transaction history. * **Gaming Regulations**: Retention of certain event-related data for compliance with international gaming laws and regulations. Retention periods for these records are aligned with **Australian and relevant international standards**. **8. Data Security and Protection** All retained data is secured with industry-standard measures, encryption, and access controls, complying with **APP 11** and other applicable regulations. Once the data is no longer required for retention, we will ensure its safe destruction or de-identification. **9. Transparency and Updates** This policy is part of our broader [**Privacy Policy**.](https://www.checkmate.live/privacy-policy) Any material changes to this policy will be notified to users, and users will have the opportunity to review the updates. Users may also request further details regarding retention periods if necessary. **For more details on data retention and platform policies, please refer to:** * **Privacy Policy:** [checkmate.live/privacy-policy](https://www.checkmate.live/privacy-policy) * **Terms of Service:** [checkmate.live/terms-of-service](https://www.checkmate.live/terms-of-service) **10. Contact and Disputes** For questions, concerns, or requests regarding account deletion or any other privacy-related matters, users may contact our **Support team** or **Data Protection Officer (DPO)** at ****. If issues remain unresolved, users may contact the **OAIC** (Office of the Australian Information Commissioner), relevant Australian authorities, or the appropriate authority where events are hosted. **11. Periodic Review** We review and update this policy periodically to ensure continued compliance with legal requirements, industry standards, and platform needs. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://playbook.checkmate.live/account-management/account-deletion.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. 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