> For the complete documentation index, see [llms.txt](https://playbook.checkmate.live/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://playbook.checkmate.live/help/faqs/warranty.md). # Warranty On checkout you opt to take a warranty on your Alpha Pass.\ This service is provided by [Avtata](http://www.avata.gg). The warranty provides coverage for “Hacks and Exploitation”: (not limited to) loss of access and ownership of the NFT due to exploitation on the blockchain by a third party without prior consent by the warranty holder. Please refer to your policy for further details. Read our FAQ’s for more infomation on this option. ### What should I do if I'm blocked from making Checkmate purchases? If you're blocked from making purchases, wait 24 hours and ensure your payment information is correct. If the issue persists after 24 hours, contact Player Support ### What do I do when I get an error message that says my pass is inactive? Contact Player Support ### How can I prevent my account from being flagged for suspicious purchasing activity? To prevent your account from being flagged due to suspicious purchasing activity, please consider the following measures: * Enable two-factor authentication for your account. * Check with your bank or payment provider for any restrictions on your payment account. * Keep your payment details and account credentials private, and use a password unique to your Epic Games account. * Ensure your billing information is accurate and your payment account is adequately funded. * Avoid buying Crowns or other content from third-party sellers or websites, and steer clear of third-party Crown giveaways * Only use payment methods that are legally yours and for which you have explicit authorization --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://playbook.checkmate.live/help/faqs/warranty.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.