Warranty FAQ's

Who provides the Warranty?

The warranty is provided by Avata through www.wert.io our payment provider and is opt in it is not included automatically at the time of purchase.

How much does it cost?

6% of the transaction cost.

How do I purchase the warranty?

The option can be selected in the checkout card when you make your purchase.

What does the policy cover?

The warranty provides coverage for โ€œHacks and Exploitationโ€: (not limited to) loss of access and ownership of the NFT due to exploitation on the blockchain by a third party without prior consent by the warranty holder. Please refer to your policy for further details.

How will I receive my policy documents?

You can connect to your wallet to see an overview of your warranted products and the details of the policy at www.avata.gg

How do I contact the insurer?

You can contact the Avata team by reaching out to info@avata.gg with your request.

How do I make a claim?

Connect to your wallet in the Avata portal, https://my.avata.gg/ click on "moved from wallet" and start the claims process. Make sure to have the required documentation to hand.

Is there a deductible?

There is no deductible, however please be aware that your policy will state the percentage of the purchase value that can be covered in a claim.

When does the policy start?

The policy starts immediately after purchase.

How long does the policy last?

Depending on the type of coverage chosen, the warranty will last for a period of up to 90 days from the date of purchase.

Can I renew my policy?

At present it is not possible to renew a policy, however the Avata team is working to make this available in the near future.

How do I cancel my policy?

The warranty can be cancelled by reaching out to info@avata.gg with your request. Please be aware no refunds for cancelled warranties can be provided.

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